Overview
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Job description
Zoho Off Campus Job Description:
- Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).
- Build a rapport with customers with clear and confident communication.
- Focus on customer satisfaction and first-time-resolution.
- Engage with the technical team to provide faster resolutions to technical issues.
- Work closely with the technical content team to identify gaps in the help module.
Skills:
- Shortlisted candidates will be informed via email.
- More details regarding the next rounds at our office, will be mentioned in the call letter via email.
- Good communication and analytical skills.
- Should be willing to work night shifts.
Zoho Selection Process:
- Resume Screening
- Initial Interview
- Technical Assessment
- Panel Interview
- Behavioural Interview
- Final Interview
- Reference Check
- Job Offer
Employment Type
Full Time
Experience
required
0
to 5
Year